Introduction
At Hilo Information Technology Inc. ("Hilo", "we", "us", or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and other contact details you provide when contacting us or requesting our services.
- Technical Information: IP address, browser type, operating system, referring URLs, and other technical data collected automatically when you visit our website.
- Usage Information: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
- Project Information: Details about your business, project requirements, and objectives shared during consultations or project engagements.
How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To respond to your inquiries and support requests
- To communicate with you about our services, updates, and relevant information
- To analyze usage patterns and optimize our website performance
- To comply with legal obligations and protect our rights
- To develop and deliver customized solutions for your business needs
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- With Your Consent: When you explicitly authorize us to share your information.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Objection: Object to certain processing of your information
- Portability: Request a copy of your information in a structured, commonly used format
- Withdraw Consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact us at support@hilo.ca.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain website features.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Hilo Information Technology Inc. is based in Toronto, Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our services, you consent to such transfers.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Governing Law
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.